LGENERATION LEARN

Refund, Cancellation & Delivery Policy

Last Updated: 22 June 2026

This Refund, Cancellation & Delivery Policy applies to all services provided by Generation Learning AI Limited, a company registered in Mauritius and operating the Generation Learn platform.

Registered Company: Generation Learning AI Limited
Registered Address: 571A Bernardin de St Pierre, Vallee des Prêtres, Port Louis 1111, Mauritius
Support Email: [email protected]

1. Overview

Generation Learn provides AI-powered avatar video creation, digital content generation, and related subscription-based services.

By purchasing any subscription, credits, or paid services through the Generation Learn platform, you acknowledge that you have read and agree to this Refund, Cancellation & Delivery Policy.

All services are digital in nature and require advance payment before access is granted.

2. Delivery Policy

Digital Service Delivery

Generation Learn does not provide physical products or shipping services.

Following successful payment authorization and verification, customers will generally receive access to purchased services, subscriptions, credits, and platform features either immediately or within a reasonable timeframe.

Digital services may include:

  • AI avatar video creation tools
  • Subscription-based platform access
  • Premium account features
  • Digital credits and usage allowances
  • AI-generated video and content outputs

Delivery Timeframes

Typical delivery timeframes include:

  • Account activation: Immediate to 24 hours
  • Subscription activation: Immediate to 24 hours
  • Credit allocation: Immediate to 24 hours
  • Generated content delivery: Subject to system load and processing requirements

Delivery may occasionally be delayed due to:

  • Payment verification procedures
  • System maintenance or updates
  • Technical issues or outages
  • Third-party service disruptions
  • Fraud prevention or security checks

Delivery Completion

Delivery is considered complete when:

  • Access to the purchased service has been enabled, or
  • Subscription benefits are activated, or
  • Credits are reflected in the user account, or
  • Generated content becomes available within the platform

Geographic Availability and Export Restrictions

Access to services may be restricted in certain jurisdictions due to legal, regulatory, or compliance requirements, including sanctions or export control obligations.

3. Cancellation Policy

Customers may cancel recurring subscriptions at any time through their account settings or by contacting customer support.

Upon cancellation:

  • Access remains active until the end of the current billing cycle
  • No further recurring charges will be applied
  • Cancellation does not automatically entitle the customer to a refund for the current billing period unless required by applicable law

4. Refund Policy

Eligible Refund Requests

Refund requests may be considered in the following situations:

  • Duplicate or accidental multiple payments
  • Billing errors caused by our systems
  • Verified technical issues preventing access to purchased services that cannot be resolved within a reasonable timeframe
  • Unauthorized transactions confirmed after investigation

Refund requests must be submitted within 7 calendar days of the original transaction date.

Non-Refundable Purchases

Except where required by applicable law, refunds will generally not be provided for:

  • Change of mind after purchase
  • Failure to use purchased services
  • Dissatisfaction with AI-generated results where the service is functioning as described
  • Subscription periods already used or partially consumed
  • Consumed credits, usage allowances, or delivered digital outputs
  • Account suspension due to violation of Terms and Conditions

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing typically takes 5–10 business days after approval, depending on the payment provider or financial institution.

5. Pricing, Currency and Taxes

All payments are collected in advance before access to services is granted.

The applicable transaction currency will be clearly displayed at checkout before payment completion. Where applicable, payments may be processed in United States Dollars (USD) or other supported currencies.

All applicable taxes, fees, or charges (if any) will be clearly displayed before checkout. Prices may be inclusive or exclusive of taxes depending on the offer and region.

Prices, subscription plans, and promotional offers remain valid only for the period displayed on the website or checkout page. Generation Learning AI Limited reserves the right to modify or withdraw pricing or offers at any time before purchase.

6. Customer Support

For any questions regarding billing, refunds, cancellations, or service delivery, please contact:

Generation Learning AI Limited
571A Bernardin de St Pierre
Vallee des Prêtres
Port Louis 1111
Mauritius

Email: [email protected]

7. Chargebacks

Customers are encouraged to contact support before initiating any chargeback request.

In the event of a dispute, Generation Learning AI Limited may provide relevant documentation including transaction records, account activity logs, service access records, and policy acceptance evidence to payment providers or financial institutions.

8. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of Mauritius.

Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Mauritius.

9. Changes to This Policy

Generation Learning AI Limited may update this Policy from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the services constitutes acceptance of the updated Policy.

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